If you've ever wondered how some companies reach beyond the norm in customer service you might want to check out the Customer Astonishment program offered by Cornerstone Professional Developement. www.AstonishU.com.
We all have had experiences where we witnessed first hand a poor level of customer service. It's also a common occurance to have one of your lowest paid employees upset one of you best customers. Are all employees in customer service? Absolutely! If they do not directly serve the customer they serve someone who does. Everyone is Customer Service and needs to know and understand how vital their part is in servicing beyond expectation.
Today's economy has a very easy solution for poor customer service. The buyer simply goes away.
Subscribe to:
Post Comments (Atom)
No comments:
Post a Comment